Posted By AVAD Business VoIP Editor
Like any other product, Businesses considering VoIP should do the research first. More importantly, they should first determine what their own businesses needs are.
If your goal is only to save money choosing the lowest price provider could end up costing you money. How? If your company is not prepared for VoIP i.e. you do not have a stable internet connection or a router that is capable of handling VoIP traffic, you could end up with a phone system that is totally unacceptable.
The bigger picture is the features that a VoIP service offers. There is a way that almost any company can implement a VoIP phone system that will allow them to either improve customer service or productivity. The problem is that it is difficult to put a dollar value on improved customer service or increased productivity.
How can VoIP increase productivity
For example, lets say that you find a great candidate for a position, but that candidate is geographically undesirable, with a VoIP phone system, you could easily incorporate that person into your company's telephone system. All that you would have to do is to mail them a $150.00 VoIP phone set which they could plug into any high speed internet connection. Obviously, increasing the quality of your staff will lead to an overall improvement in productivity.
Disaster recovery is another benefit of a VoIP phone system. If your company had a business VoIP Phone system and your offices were damaged by some natural disaster of fire, you phone system could be quickly and easily be reprogrammed to ring the cell phones of each of your employees. This is not a perfect solution, but it is better than nothing. If you were able to retrieve the VoIP phone sets from your office, each employee could take their phones home with them and your system would function as if nothing had happened.
Conclusion; this article is right on the money. Before deciding on a business VoIP Phone system, do an analysis of what your current needs are and then find a VoIP Provider that meets those needs. If you do this, I am pretty sure that price will not be your highest priority.