October 21, 2008

Why Hosted VoIP

Types of Business VoIP Installations

There are two types of VoIP installation options, a Hosted VoIP service or a Premise VoIP service.;

  1. Hosted VoIP service (also referred to as a virtual PBX, IP PBX, Virtual) is the most common solution for small and medium businesses. With Hosted service, the hosted service provider supplies the VoIP system, manages and hosts the system externally to your company.
  2. Alternatively, you may opt to purchase your own VoIP phone system. This is known as a Premise Based VoIP service. In this case, the business buys the complete VoIP phone system (VoIP hardware and VoIP software). Your business is responsible for the maintenance and operation of the system, i.e. hardware, software, firmware etc.
A Premise based solution requires additional network equipment needed as well as dedicated servers and reliable battery backup systems. Network integrity testing should also be done before implementing a customer owned solution.


A Hosted VoIP phone service offers a great deal more adaptability than traditional PBX systems. Features can be added to telephone sets easily. Changes can be made quickly and easily. MAC (moves, adds and changes) activity is easily completed without the need for a technician to come to site, saving about $125.00 per visit. VoIP allows you to move your own telephone sets while keeping the telephone number and features intact. You simply unplug your phone and plug it into another jack location that is connected to the network. As new features and applications are designed they can be added to your network.

AVAD's Business Hosted VoIP phone service gives your company the tools to automatically route calls efficiently to the right department or group of users within your company. AVAD's IP PBX offers a comprehensive array of customizable IP PBX features that makes customizing your phone system simple. You can add users, locations, Hunt Groups, Call Centers, customize call routing across all locations quickly and without purchasing telecom hardware.


VoIP, while once considered unstable, has now become a reliable communication solution. Distributing call processing functions across the network eliminates any single point of failure. Choppy calls, once the number one complaint among users, have now stabilized thanks to newer technology and better networks. Providers are moving towards a new standard for the VoIP network, H.323. Infrastructure Traditional PBX telephone systems required at least one pair of analog telephone wires to each workstation. With VoIP, only one cable (a data connection) is needed to the desktop, which will accommodate both voice and data. The cost savings realized by running less cable in a new office scenario could average $70 to $100 per station.

Cutting Edge Telecommunications

Voice over IP is here to stay. A VoIP phone system is easily updated to the latest software version. This ensures that your company is always up to date with the newest technology available. This keeps you a step ahead of your competition. Integration to CRM and other customized business process has already happened significantly reducing ongoing maintenance and development costs.

Any problems can be fixed quickly and do not require an onsite visit from a technician. Other than a broken phone, all problems can be fixed remotely. Traditional PBX systems often require a truck-roll (on-site visit) to the premise, a requirement that introduces a period of delay in any trouble-shooting endeavor. AVAD's Hosted IP PBX circumvents this delay and reduces down-time from a potential four hour minimum (which is often the case in a “truck-roll” scenario), to a few minutes.

Further, AVAD IP PBX is monitored 24x7. To get that same level of service in a traditional PBX requires a much higher (and therefore more expensive) service level agreement. Maintenance issues can be more quickly and efficiently addressed because the majority of equipment is located offsite.
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